Refund policy

All orders from Torchhilldesign.com are made custom and non-returnable unless proven to be defective or the wrong product.  We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. If the wrong product variant (size ,color, etc.), was ordered, your item is not eligible for a return. We appreciate your understanding.

-To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with its original packaging/packing slip. You’ll also need the receipt or proof of purchase.
-To start a return, you can contact us at torchhilldesign@gmail.com or chat with us on our website.
-If your return is accepted, we’ll send you further instructions to return or replace your item.

Damaged or Defective Items- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at torchhilldesign@gmail.com.